What is Apotti?


Apotti is an extensive Finnish change project of the social services and healthcare field. The central objective of this project is to build a regionally cohesive social services and healthcare system that enables developing the operations and increasing their quality.

In the new information and operations management system, all information pertaining to the client or patient is up-to-date and available for treatment and service situations. This enables the renewal of operational methods. With the help of Apotti, the services can be better targeted to those needing them the most.

Apotti is a non profit organization owned by the municipalities of Helsinki, Vantaa, Kirkkonummi, Kauniainen, Tuusula and the Hospital District of Helsinki and Uusimaa (HUS). The system will first go live in Vantaa and HUS Peijas hospital in November 2018.




The integration of the social services and healthcare sector’s information systems is unique even on an international scale.

In order to mitigate costs, integrating the information is vital. Here, Apotti acts as the pioneer. Apotti provides concrete information about the amount, quality, impact and cost-efficiency of treatment. Continuous measurement of results enables constant learning and development of operations.

Apotti will be created based on professionals’ experiences related to service and treatment situations during the years. At the moment, there are hundreds of different data systems in use in the Helsinki Metropolitan Area which do not give enough support to the professionals’ daily work, team work and development of operations. It has been estimated that up to a third of doctors’ work time is taken up by different systems that do not function or are unable to communicate with each other.

Apotti is not only an IT project, but also a project to change operations. Some shared focus areas for changing the operations have been agreed for Apotti, such as integration of systems. One selected development target is, for example, the child welfare process, in which both a cohesive process and shared development methods of operational models will be developed.


Apotti advantages for residents

“You will have an effortless access to information about your own health, treatment and results, regardless of your location.

The biggest advantages to the residents in the Helsinki Metropolitan Area will be that the up-to-date information concerning them will be available without delay in the location they are visiting. Self-care will also become easier and electronic services are easily available. The residents will have the opportunity to, for example,

• make appointments electronically
• enter their possible home measurement and medication data and fill in the necessary forms
• review their personal data

Apotti benefits for professionals

“The top class client and patient information system will make your everyday life and work easier.”

In the future, the professionals of social services and health care will use one, shared client and patient information system. This system ensures the real-time availability of information regardless of the service and treatment location. Time will be saved for what is important: client and patient work.

Apotti enables the utilisation of self-care and electronic services. This gives the professionals more time for client and patient work. Apotti produces better health and wellbeing, because

  • work will become more efficient and time will be saved, as all information is available in the same system
  • Apotti guides the work processes and supports the professionals, reminding them of important matters in stressful and busy situations
  • the system guides towards more efficient treatments and services that are higher in quality
  • cooperation between the different operators will become closer, which facilitates the development of operations and services
  • in the future, Apotti will constantly produce data on what kind of results the different practices will have
  • continuous measurements will enable constant learning and development

How much does Apotti cost?

“Apotti will pay itself back within 7 years.”

The estimated total cost of the project within ten years is €575 million. The system itself costs €385 million of the total cost. This total cost includes the system’s user licences, implementation and commissioning projects (including the necessary integrations), maintenance, support and new versions of the system for the duration of the 10-year contract term. In addition to this, the total price takes into account the costs of Oy Apotti Ab for the next 10 years. The staff of Oy Apotti Ab will participate centrally in the system’s commissioning and implementation together with the suppliers, and further on it will take part in development as well as system support and training.

The costs of the poorly functioning patient information systems used by the current procurement ring are around €45 million a year. After Apotti has been implemented and commissioned, the annual total costs are around €43 million (compared to the current annual costs of €45 million).

In accordance with the cost-benefit analysis, Apotti will pay itself back within 7 years. The system will create cost-benefits by, for example, improving the operational quality as well as client and patient safety. In addition, the overlapping maintenance and development costs of the several systems will disappear. The integration of the social services and health care sector’s information systems is unique on an international scale. In order to mitigate costs, integrating the information is vital. Here, Apotti acts as the pioneer.

The objectives of Apotti are to achieve
• cohesive operational methods
• cost-efficient and high-quality operations
• leading by knowledge and information utilisation
• client and patient-centric operations
• satisfied users
• new, innovative operational methods